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Service

    For customers to provide high-quality products and perfect pre-sale, sale and after-sale service is the target of Ruiguang;Satisfy customer needs is the enterprise marketing work one of important content. The company take the "uplift ethnic self-aspiration, create world famous brand, with industry serve country" to have any, in line with "market oriented, taking science and technology as the power" tenet . To the general new old customers and self-consistent support our enterprise's people from all walks of life for the following service commitment:

First-Pre-sale service

    1. The company to user detailed introduction of all the products of the company information and quality
    2. For the user to provide product technology lectures, including product use and maintenance, assembly, product use characteristic of technical problems on, where the user needs to provide services, the company will send best engineering technicians for customer service and technology lectures.
    3. Company established service hotline for user answer various kinds of related questions and problems of our products, service hotline :XXXXXXXXXX.

Second-The sale of services

     1. To the company to buy stock main users are to fill in the user service tracking card.
    2. All the development of new users, the arrival of the goods within a week by marketing telephone contact customers, ask the goods to acceptance, including product quality meets the customer needs, transportation manner, the packing and the customer other requirements.
    3.Every new development of products, required technical personnel with the goods arrive together, introduce products to the users, and help the customer to install, describes the use method and technical requirements.
    4.Key users to send quarterly service visits once or twice, solicit their opinions, solving user questions.

Third-after-sale service

    1. User use our company product quality problems arise when receiving customer complaints requirements within 24 hours, service personnel should give reply in the time of the clients should pray to the scene to solve problems.
    2. If the product quality problems arise, the company responsible for return, exchange and packet responsible for repair, until customer satisfaction.
    3. Our company will provide perfect online service system, if you have any questions about the product quality, use, and other relevant issues, you can also through online message feedback directly or in E-mail form puts forward; We will be in the shortest time with the fastest speed give you a satisfactory reply.

Fourth-Identification of conditions of service

    1. Quality problems during the warranty period,if indeed for the product itself causes, our company will provide free services.
    2. Quality problems during the warranty period,caused as a result of customers, our company will provide preferential paid services.
    3. After the guarantee quality problems arise, our company would like to continue to provide preferential service.

Our service tenet: "for customer service, user is responsible, make the customer satisfied!"
24 hours round-the-clock service hotline: XXXXXXXXXX
Telephone service: XXXXXXXXXX